Gowinda Fausel
Rossana Radomski-Andia
Hotline
+49 8374 585 100
Mo. - Tue. 7:30 am - 4:30 pm
Fr. 7:30 am - 2:30 pm
We have the answers
to your questions.
Our hotline is the central point of contact for your questions regarding products, services and spare parts. And, at the same time, it also provides prompt support for any urgent questions arising on the construction site. We strive to solve problems as quickly as possible in a way that requires minimal effort on the part of our customers.
The MAHA SERVICE CENTER- your complete, worry-free service package
24/7-Ticketsystem
Our service desk team processes your enquiry via our 24/7 ticket system & then forwards them onto the relevant departments.
Alternatively, you can also contact us by calling the hotline.
The most frequently asked questions received by our Service Hotline
Our team is reachable by phone every Monday to Thursday, from 7.30 am until 4:30 pm. On Fridays, we are there for you from 7.30 am until 2.30 pm. You can create and send a ticket at any time.
The 24/7 ticket system
When we receive your enquiry, it is processed by our service desk team and forwarded onto the appropriate department. The more details you provide on your ticket, the more effectively and quickly it can be processed and the needed assistance provided. The serial number can be found on the identification plate and on the invoice.
We set up a global trading and service network with a view to offering our customers the best possible support and local supply service.
The following button will take you to our sales and service partners search page.
This allows you to find the contact person relevant to you via map or postcode/country search function.
Your contact will provide you with any information you need about our products and their prices.
MAHA needs the serial number of the product in question in order to answer technical inquiries.
The serial number can be taken from the identification plate or the invoice.
You will find the identification plate on your product as follows:
- Brake tester truck/car: on the right side of the control unit
- MBT 2100: on the back or right side if it has been wall-mounted (foldable option with brackets) / bottom left if with a control box
- AU devices MDO: on the outer right side
- AU devices MGT 5: inside the cover (please open), on the right hand side
- AU devices MET: on the back
- LPS: inside on the back panel or right side; for the previous plastic version (please lift cover); on the right side of the control unit
- MLT: on the right side
- Lifts: on the right of the user side; on the lifting carriage
- ECON III: at the front, at eye level
- MAPOWER II: at the front of the control unit
- DUO CM: on the right side of the control unit
You can order spare parts directly by sending an email to parts@maha.de or through our sales and service partners.
For countries outside of Germany, please contact your relevant MAHA service partner. You can find your relevant contact via the sales and service partners button.
Orders can be placed directly with MAHA by sending an email to service@maha.de or processed via one of our service partners. We will contact you regarding the schedule of the services you have requested.
For countries outside of Germany, please contact your relevant MAHA sales and service partner. You can find your relevant contact via the sales and service partners button.
Equipment in your workshop needs to be checked regularly by a professional (usually every year in the form of annual maintenance or German UVV inspection or every two years for headlight testers and brake tester calibration). These checks can be carried out by us or one of our service partners. We are also happy to offer service contracts for periodical servicing of equipment on request. We will contact you regarding the schedule of the services you have requested.
For countries outside of Germany, please contact your relevant MAHA service partner. You can find your relevant contact via the sales and service partners button.
Please find your relevant service partner on the MAHA homepage by entering your postcode or country. You can find your relevant contact via our sales and service partners button.
This enables you to receive technical advice, support and information about our products as well as their prices.
Please send the relevant device to our subsidiary EWR using the following address:
EWR Messgeräte GmbH | Beim Hammerschmied 7 | 88299 Leutkirch im Allgäu | Germany
The entire repair, maintenance and calibration process for emission testers is centralised and handled there. The now well-established approach of providing loaner equipment will also be continued in order to guarantee high availability and minimally short downtimes.
You can create an online ticket at any time on our homepage.
Please fill in all fields, we will process your ticket as soon as possible on the next working day.
The following link will take you directly to the online ticket option.
The 24/7 ticket system
When we receive your enquiry, it is processed by our service desk team and forwarded onto the relevant department. The more details you provide on your ticket, the more effectively and quickly it can be processed and the needed assistance provided. The serial number can be found on the identification plate and on the invoice.